RevOps AI, Inc. Terms of Service

Effective Date: July 29, 2025

Company Information: RevOps AI, Inc. (“RevOps AI” or “Company”) is a Delaware C Corporation (EIN 35-2906435) with its headquarters at 2261 Market Street, STE 85248, San Francisco, CA 94114. These Terms of Service (“Terms”) govern your access to and use of RevOps AI’s websites, platform, and services (“Services”). By using or accessing the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not use the Services.

1. Acceptance of Terms and Account Responsibilities

1.1 Eligibility and Authority: You represent that you are at least 18 years old and otherwise legally competent to enter into this agreement. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. By accepting these Terms, you also agree that you have read and understood them and our Privacy Policy.

1.2 Account Security: You must provide accurate and complete information when creating an account and keep it updated. You are responsible for safeguarding your account credentials and all activities that occur under your account. RevOps AI is not liable for any loss or damage arising from unauthorized use of your account. You agree to notify us promptly of any unauthorized use or security breach.

1.3 Changes to Terms: RevOps AI may modify these Terms from time to time. We will post the updated Terms on our website and update the “Effective Date.” We may also notify you via email or through the Services. If you continue to use the Services after updated Terms are posted, you will be deemed to have accepted the changes. If you do not agree to the modified Terms, you must stop using the Services.

2. Scope of Services and License

2.1 License Grant: RevOps AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, or (if you qualify under Section 4.10) to provide services to your Clients via authorized agency/whitelabel subaccounts, in each case subject to these Terms. All rights not expressly granted by RevOps AI are reserved. You shall not (and shall not allow any third party to) copy, modify, distribute, sell, or lease any part of our Services or software, nor reverse engineer or attempt to extract the source code of that software, except to the extent such restrictions are prohibited by law.

2.2 Free Plan and Attribution: If you are using a free or trial version of the Services (including any free-tier chatbot widget provided by RevOps AI), RevOps AI reserves the right to include a “Powered by RevOps.ai” label, logo, or link on the chatbot interface or other outputs of the Services. You agree not to remove, obscure, or disable any “Powered by RevOps.ai” attribution on free-tier Services, except if your paid plan explicitly permits removal of such branding. This attribution indicates your use of RevOps AI’s Service and does not imply any endorsement or affiliation beyond your use of the free Service.

2.3 Beta and AI Features: RevOps AI may offer features or services that are identified as beta, pilot, limited release, developer preview, or by similar designation, including any artificial intelligence-powered features (“Beta/AI Features”). Beta/AI Features are experimental and provided for evaluation “as is” without any express or implied warranties. No service level agreements (SLAs), uptime guarantees, or support commitments apply to Beta/AI Features. Beta/AI Features may be discontinued, changed, or removed at any time without notice. Use of Beta/AI Features is at your own risk, and RevOps AI disclaims liability for any harm or losses arising from their use. We do not guarantee the accuracy, correctness, or reliability of any outputs or responses generated by AI features.

2.4 Service Changes: RevOps AI continually improves the Services and may add, alter, or remove functionalities or features. We will endeavor to notify you of any significant changes. If we discontinue the Service in its entirety, we will provide advance notice to the email associated with your account and, if you have a paid subscription, may offer a pro-rata refund for any unused portion of prepaid fees.

3. User Content and Data

3.1 Your Content: You may upload, submit, or import data, text, images, contacts, and other content into the Services (“User Content”). You retain ownership of your User Content. You grant RevOps AI a worldwide, royalty-free, non-exclusive license to host, store, transfer, display, perform, reproduce, and distribute your User Content solely for the purpose of providing and improving the Services. We will handle personal data within User Content in accordance with our Privacy Policy and applicable data protection laws.

3.2 User Content Warranties: You represent and warrant that you have all necessary rights and permissions to provide the User Content to RevOps AI and to grant the license in Section 3.1. You further represent that your User Content and use of the Services will not: (a) infringe or misappropriate any intellectual property or proprietary rights of any person; (b) violate any law or regulation, including data privacy laws or export control laws; or (c) include any material that is illegal, defamatory, obscene, abusive, or otherwise objectionable. If you upload personal data or contact information of third parties, you represent that you have obtained all necessary consents or have another lawful basis to do so, in compliance with all applicable laws (including the EU General Data Protection Regulation (GDPR) and ePrivacy Directive, and U.S. laws such as the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act). You are solely responsible for the legality, reliability, and appropriateness of your User Content.

3.3 License to Use Feedback: If you provide RevOps AI with suggestions, ideas, or feedback about the Services (“Feedback”), RevOps AI may use such Feedback without obligation to you. You hereby grant RevOps AI a perpetual, irrevocable, worldwide, fully transferable, sublicensable, royalty-free license to use and incorporate any Feedback in any of our products or services at our sole discretion.

3.4 Outbound Communications, Consent, and Merchant Responsibilities: If you use the Services to send SMS/text, email, voice, or other communications (“Outbound Messages”), you (and not RevOps AI) are the sender and are solely responsible for content, lawful basis, recipient consent, and honoring opt-outs. You must: (a) obtain and document valid, prior consent for each recipient consistent with applicable laws (e.g., TCPA, CAN-SPAM, GDPR/ePrivacy/PECR, CASL); (b) provide clear brand identification and opt-out instructions (e.g., “Text STOP to opt out, HELP for help”); (c) promptly honor all opt-out requests and apply them to an organization-wide suppression list across all workspaces, numbers, and campaigns; (d) comply with any content, frequency, sender ID, template, and registration requirements of carriers and providers; and (e) comply with applicable Do-Not-Call (DNC) rules and quiet hours based on the recipient’s local time. You must maintain verifiable consent records (time/date, source, disclosure text, method) and produce them within 5 business days on request by us, a provider, carrier, or regulator. Failure to produce proof of consent may result in immediate suspension or termination. RevOps AI is not responsible for any violation by you of such laws or any lack of consent by message recipients, and you agree to indemnify and hold RevOps AI harmless from any fines, penalties, or claims arising from your Outbound Messages (see Section 10). For the avoidance of doubt, RevOps AI will not use your uploaded contact lists, end-user data, or suppression lists for RevOps AI’s own marketing or sales outreach.

3.5 Provider/Carrier Registration & Flow-Down: You must use your own provider accounts, complete any required campaign/sender registration (e.g., A2P 10DLC, toll-free verification), and ensure that traffic matches the declared use case and sample content. You agree to comply with all applicable carrier and provider policies, which are incorporated by reference. We may block, throttle, or suspend traffic that is unregistered, mis-declared, repeatedly blocked by carriers, or otherwise non-compliant.

3.6 Sensitive Data: Unless you have a separate written agreement with RevOps AI permitting such use, you agree not to use the Services to collect, upload, or transmit any regulated sensitive personal data (e.g., personal health information, payment card data, or other sensitive data types) in a manner that would require compliance by RevOps AI with specific laws (such as HIPAA or PCI-DSS). RevOps AI is not a “covered entity” or “business associate” for purposes of HIPAA, nor a payment processor for PCI compliance. If you nonetheless choose to include any sensitive or regulated data in the Services, you assume all risk for doing so.

4. Prohibited Conduct and Acceptable Use

4.1 Compliance with Laws: You agree to use the Services only in compliance with these Terms and all applicable laws and regulations. You may not use the Services in any manner that would violate any law, infringe rights of any person, or expose RevOps AI to legal liability. This includes, without limitation, all data protection, anti-spam, export control, intellectual property, and consumer protection laws.

4.2 Prohibited Content: You shall not upload, transmit, or otherwise make available via the Services any content that: (a) is unlawful, fraudulent, threatening, harassing, defamatory, obscene, or otherwise objectionable; (b) infringes or misappropriates any third party’s intellectual property or privacy rights; (c) contains viruses, Trojan horses, malware, or any harmful code; or (d) violates any acceptable use guidelines or policies that RevOps AI may issue from time to time.

4.3 Prohibited Activities: You will not, and will not allow others to: (i) use the Services to engage in any activity that is illegal or that facilitates illegal activity, including phishing, impersonation, or fraud; (ii) attempt to probe, scan, or test the vulnerability of any system or network of RevOps AI or breach any security or authentication measures; (iii) interfere with or disrupt the Services or any servers or networks connected to the Services (e.g., through a denial-of-service attack or excessive usage); or (iv) use the Services to develop a competing product or service or for any purpose that is to RevOps AI’s detriment or commercial disadvantage.

4.4 Impersonation and Misrepresentation: You must not impersonate any person or entity or misrepresent your affiliation with any person or entity when using the Services. For example, you may not create or use chat personas that purport to be real individuals (such as celebrities, public figures, or any person other than yourself) in a deceptive manner. Obvious satire or parody is not a license to defame or impersonate unlawfully. RevOps AI is not responsible for any user’s creation of impersonating profiles or content. You are solely liable for any consequences (legal or otherwise) that result from impersonation or misrepresentation of identity via the Services.

4.5 No Unauthorized Monitoring or Emergency Use: You may not use the Services to knowingly intercept or monitor the communications of others without proper authorization. You also acknowledge that the Services are not intended or certified for use in any critical safety or emergency communications. The Services do NOT provide access to emergency services (e.g., 911 or E112), and you must not use the Services as a substitute for a traditional telephone or SMS service capable of contacting emergency responders. RevOps AI disclaims any responsibility or liability if you attempt to use the Services for emergency communication purposes and such attempt fails or is misrouted. The Service is not designed for the transmission of emergency calls or messages and may not support such functionality.

4.6 Violations: RevOps AI reserves the right (but has no obligation) to review any User Content or activity for compliance with these Terms. We may investigate any violation of these Terms or misuse of the Services. If we determine, in our sole discretion, that you or your content violates these Terms or any applicable law, we may take any action we deem appropriate, including removing or deleting content, suspending or terminating accounts, and/or reporting you to law enforcement authorities. We will not be liable for any such responsive actions taken in good faith to protect the Services or others. We may place an account on compliance hold, throttle traffic, require remedial steps, or suspend/terminate access if complaint rates, block rates, spam indicators, or similar signals exceed provider/carrier norms or indicate potential abuse. We may share necessary information with carriers, providers, or authorities and cooperate with lawful requests.

4.7 Marketing & Outreach Requirements: You may send marketing or promotional messages only where you have obtained the level of consent required by applicable law (e.g., prior express consent or, where required for autodialed/prerecorded communications, prior express written consent). The following are prohibited: (a) outreach to purchased, rented, scraped, or third-party lists; (b) evasion tactics (e.g., snowshoeing traffic across numbers/senders or rotating IDs to avoid blocks); (c) deceptive or misleading sender identity or implying a prior relationship where none exists; and (d) ignoring opt-out requests, DNC obligations, or legally mandated quiet hours. All marketing outreach must comply with Sections 3.4–3.5.

4.8 Opt-Out Handling: You must honor standard opt-out keywords (STOP, CANCEL, END, QUIT, UNSUBSCRIBE) and any clear free-text request to stop. Opt-outs must take effect without undue delay and persist on a global suppression list across all senders and channels under your account.

4.9 DNC & Quiet Hours: You are responsible for scrubbing applicable Do-Not-Call lists and respecting legally required or carrier-mandated quiet hours based on the recipient’s local time. Any quiet-hours tooling in the Services is provided for convenience only; you remain responsible for compliance.

4.10 Agency & Whitelabel Use: Authorized agencies, consultants, and resellers (“Agencies”) may operate multiple Client subaccounts/teams within the Services, including in a whitelabel configuration, subject to the following: (a) each Client must be provisioned in a distinct workspace/subaccount with access controls to prevent cross-client data access; (b) Agency represents it has written authorization from each Client to use the Services on the Client’s behalf; (c) Agency ensures per-Client consent records, sender/campaign registrations (e.g., A2P 10DLC, toll-free verification), identity disclosures, and opt-out handling, and maintains per-Client global suppression; (d) Agency must not reuse, commingle, or cross-pollinate Client contact data, templates, or consent across Clients; (e) Agency ensures that brand/sender identity truthfully reflects the Client; (f) Agency remains primarily responsible for each Client’s compliance with these Terms and applicable law and will provide requested records within 5 business days; (g) we may suspend or throttle any Client subaccount for suspected abuse/non-compliance; and (h) broader resale or platforming for unrelated third parties beyond a standard agency/whitelabel scenario requires our written approval or participation in a formal partner program.

4.11 Call Recording Consent: If you enable call recording, you must comply with applicable one-party/two-party consent laws and provide any required pre-connect notice. You are responsible for disabling recording where consent is not obtained.

4.12 Abuse Reporting & Cooperation: Report abuse to abuse@revops.ai. We may request your consent records, template disclosures, and traffic explanations and you agree to provide them promptly. Failure to cooperate may result in suspension or termination.

5. DMCA Copyright Infringement Policy

RevOps AI respects intellectual property rights and complies with the Digital Millennium Copyright Act (“DMCA”). If you believe that any content on our Services infringes your copyright, you (or your agent) may send us a written notice requesting removal of the material or disabling of access to it, pursuant to 17 U.S.C. §512(c). The notice must include all information required by the DMCA, such as:

• Identification of the copyrighted work claimed to be infringed (or a representative list of such works);

• Identification of the material that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material (such as the specific URL);

• The name, address, telephone number, and email address of the complaining party;

• A statement that the complaining party has a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;

• A statement that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; and

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner.

Upon receipt of a proper DMCA notice, RevOps AI will expeditiously remove or disable access to the allegedly infringing material and notify the user who posted it (if applicable). That user may have the right to submit a counter-notification if they believe the content was removed in error. Counter-notifications must also meet the requirements of the DMCA (see 17 U.S.C. §512(g)). We will provide a copy of any counter-notification to the original complaining party. Unless the copyright owner files an action seeking a court order, we may reinstate the content in 10–14 business days after receiving a valid counter-notice.

Designated Copyright Agent: RevOps AI’s Designated Agent for notice of copyright infringement (DMCA notices) can be reached at:

Attn: Legal Department – DMCA Notices

RevOps AI, Inc.

2261 Market Street, STE 85248

San Francisco, CA 94114, USA

Email: legal@revops.ai

Please note that under U.S. law, if you knowingly misrepresent that material on our site is infringing, you may be subject to liability for damages (including costs and attorneys’ fees) under DMCA Section 512(f). RevOps AI reserves the right to terminate the accounts of users who are repeat infringers in appropriate circumstances.

6. Fees, Payment, and Billing

6.1 Fees and Plans: Some of RevOps AI’s Services are provided on a paid subscription basis, while others may be offered free of charge (e.g., a free tier). The pricing and features of the available plans are described on our website or in your order form. By selecting a paid plan, you agree to pay the subscription fees and any other applicable charges (such as usage-based fees or taxes) as specified. All fees are stated and payable in U.S. Dollars, and are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, value-added, or other taxes or duties applicable to your purchase (except taxes on RevOps AI’s income).

6.2 Billing and Payment: When you subscribe to a paid plan, you must provide a valid payment method (such as a credit card) and authorize RevOps AI to charge it for all recurring subscription fees and any incurred usage fees. Subscription fees will be billed in advance on a periodic basis (e.g., monthly or annually) according to your plan, and usage fees or overages (if any) will be billed in arrears or as otherwise described in the plan. If we cannot charge your payment method for any reason (e.g., card expiration or insufficient funds), we may suspend or terminate your access to the Services after notice to you. It is your responsibility to keep your billing information current and to pay all amounts due on time. All payments are non-refundable except as expressly provided in these Terms or required by law.

6.3 Free Trials and Downgrades: If you sign up for a free trial of a paid Service, you will not be charged during the trial period. At the end of the trial, unless you cancel, your account will automatically convert to a paid subscription and your provided payment method will be charged the applicable fees. If you downgrade from a paid plan to a free plan (where available), you may lose access to certain features or exceed capacity limits of the free plan. RevOps AI may also include the “Powered by RevOps.ai” attribution on content or widgets as described in Section 2.2 when you are on the free plan.

6.4 Billing Disputes: If you believe that RevOps AI has charged you in error, you must contact us within 60 days of the charge date. All billing disputes or questions should be directed to our billing department at billing@revops.ai. We will investigate and attempt in good faith to resolve any payment issues. Charges that are not disputed within 60 days of the invoice or charge will be deemed accepted and final. This does not waive any of your rights with your credit card issuer or applicable law, but you acknowledge that this provision is necessary for timely resolution of billing issues.

6.5 Late Payments: Overdue payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if lower) from the due date until paid. You agree to reimburse RevOps AI for any costs or expenses (including reasonable attorneys’ fees) incurred in collecting amounts that are past due. We reserve the right to suspend or terminate your account for non-payment upon notice to you.

6.6 Subscription Term and Auto-Renewal: Your paid subscription will commence on the date you first pay and continue for the subscription term you have selected (e.g., month-to-month or annual). Paid subscriptions will automatically renew for successive terms equal to the original term, unless you cancel your subscription prior to the renewal date. We will charge your payment method for each renewal term at the then-current rate for your plan. RevOps AI will provide advance notice of any price increases before renewal, in accordance with applicable law. You may cancel effective as of the end of the current term to avoid future charges.

6.7 Cancellation and Refunds: You may cancel your subscription at any time by following the procedures on our website or contacting support. If you cancel, you will continue to have access to the paid features until the end of your current billing period, and you will not be charged for the next period. RevOps AI does not issue refunds for partial periods, except where required by law or expressly stated otherwise (for example, a money-back guarantee or as provided in a promotion). If you believe you are entitled to a refund, you may contact billing@revops.ai to request it, and we will consider such requests in our sole discretion or as required by applicable law.

7. Term and Termination

7.1 Term: These Terms are effective from the moment you first accept them (such as by clicking “I Agree” or by using the Services) and will remain in effect until terminated by either you or RevOps AI as permitted herein.

7.2 Termination by You: You may stop using the Services at any time. If you wish to delete your account and terminate this Agreement, you may do so by using any account cancellation feature provided or by contacting us. Termination will be effective upon our processing of your request (or at the end of the current paid term for which you have paid, if you so request).

7.3 Termination or Suspension by RevOps AI: We may suspend or terminate your access to the Services (or terminate this Agreement in entirety) for any reason, at our discretion, with or without notice, including if we believe: (a) you have violated these Terms or any applicable law; (b) you have engaged in fraudulent, misleading or harmful behavior; (c) you have not paid fees when due; or (d) we are required to do so to comply with a legal requirement or court order. We will endeavor to provide notice to you of any suspension or termination, when practicable. RevOps AI shall not be liable to you or any third party for any suspension or termination of your account or access to Services in accordance with these Terms.

7.4 Effect of Termination: Upon termination of your account or this Agreement, you must cease any further use of the Services. We may immediately deactivate and close your account and delete your User Content associated with your account (except as retained in backups or as required for our legitimate business interests or legal compliance). You acknowledge that termination of your account may involve deletion of your User Content from our live databases. RevOps AI will not be liable to you for compensation, reimbursement, or damages for any termination of access or deletion of User Content, provided we have acted in accordance with these Terms.

7.5 Post-Termination Data Retention: RevOps AI will retain your User Content and account data for 30 days after the effective date of termination or account deletion, after which we will delete your content and data from our live databases, except to the extent we are legally required or permitted to retain certain information (e.g., for tax, legal compliance, or backup purposes). During this 30-day period, you may contact us to retrieve or export your data, and we will provide reasonable assistance if possible. After 30 days, you agree that we have no obligation to maintain or provide any of your data and that your data will be irreversibly deleted from the Services (though residual copies may remain in secure offline backups beyond this period for a limited time). It is your responsibility to export or save any data you wish to retain prior to termination or within the 30-day window.

7.6 Surviving Provisions: Any provision of these Terms which by its nature should survive termination (including but not limited to ownership of content, accrued rights to payment, confidentiality obligations, warranty disclaimers, indemnification, arbitration, and limitations of liability) shall remain in effect after termination of this Agreement.

8. Disclaimer of Warranties

8.1 “As Is” Provision: RevOps AI provides the Services on an “AS IS” and “AS AVAILABLE” basis, with all faults and without warranty of any kind. To the maximum extent permitted by law, RevOps AI disclaims all warranties and conditions, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Services will meet your requirements or that operation of the Services will be uninterrupted, secure, or error-free. We make no guarantee regarding the results that may be obtained from the use of the Services or the accuracy or reliability of any information obtained through the Services.

8.2 No Advice or Professional Services: Any information, outputs, or materials generated by the Services (including any AI-generated content or responses) are for general informational purposes only. RevOps AI is not providing legal, financial, medical, or other professional advice via the Services. You should independently verify any information presented through the Services before relying on it. You acknowledge that any reliance on information from the Services is at your own risk.

8.3 Third-Party Services and Content: The Services may integrate or interoperate with third-party services (e.g., messaging carriers, APIs) or contain links to third-party websites/content that are not under RevOps AI’s control. RevOps AI provides these links and integrations only as a convenience and does not endorse or assume any responsibility for third-party services or websites. RevOps AI makes no warranties or representations and has no liability with respect to third-party services, networks (such as telecommunications carriers), or content. Your interactions with third-party services are solely between you and the third party, governed by the third party’s terms and policies.

8.4 Beta Services Disclaimer: For the avoidance of doubt, any Beta/AI Features (as described in Section 2.3) are offered without any warranties whatsoever. We specifically disclaim any warranty that Beta/AI Features will be accurate, reliable, or fit for your purpose, and we do not guarantee prompt fixes or support for any issues in Beta/AI Features.

8.5 Jurisdictional Exceptions: Some jurisdictions do not allow the exclusion of certain warranties. To the extent that such laws apply to you, some of the exclusions above may not apply to you. In such cases, RevOps AI’s warranties are limited to the minimum extent required by applicable law.

9. Limitation of Liability

9.1 Indirect Damages: To the fullest extent permitted by law, RevOps AI and its affiliates, officers, employees, agents, suppliers, and partners (the “RevOps AI Parties”) shall not be liable to you for any indirect, incidental, special, consequential, exemplary or punitive damages whatsoever, or any loss of profits, revenues, business interruption, goodwill, use, data, or other intangible losses, arising out of or related to these Terms or your use of the Services. This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if RevOps AI has been advised of the possibility of such damages.

9.2 Cap on Liability: In no event will the total aggregate liability of the RevOps AI Parties for all claims arising out of or relating to these Terms or the Services exceed the greater of: (a) the total amounts paid by you to RevOps AI for the Services in the 12 months immediately preceding the claim, or (b) USD $100 (if no such payments have been made). The existence of multiple claims or suits under or related to these Terms will not enlarge or extend the limitation of money damages.

9.3 User Content and Contacts: RevOps AI shall have no liability for any information or content uploaded by you or any other user, including any inaccurate, offensive, or illegal content, or for your exposure to such content. You are solely responsible for your User Content and for any consequences of sharing or publishing it. RevOps AI is not liable for how you choose to use the data (including contact data) obtained or stored through the Services, nor for the outcomes of communications you initiate using the Services. You acknowledge that you – not RevOps AI – are responsible for ensuring that your use of any personal data in the Services complies with applicable law and for any claims arising from your misuse of personal data or communications with third parties. RevOps AI will not be liable for any regulatory fines or penalties incurred by your failure to comply with laws like TCPA, CAN-SPAM, GDPR, or others in your use of the Services.

9.4 Essential Purpose: You acknowledge that RevOps AI has set its prices and provided access to the Services in reliance on the disclaimers of warranty and the limitations of liability set forth herein, and that these provisions allocate risk between the parties and form an essential basis of the bargain. You agree that the limitations of liability in this Section 9 will apply even if any limited remedy fails of its essential purpose.

9.5 Exceptions: Nothing in these Terms shall limit or exclude liability of RevOps AI for: (i) death or personal injury caused by our gross negligence or willful misconduct; (ii) our fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be limited or excluded by law. Additionally, the above limitations may not apply to you to the extent applicable law in your jurisdiction does not allow such exclusion or limitation of liability; in such cases, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless RevOps AI and its parent, subsidiaries, affiliates, and their respective officers, directors, employees, agents, and representatives (the “Company Parties”) from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services (including any Outbound Messages you send or any content you provide); (b) your violation of these Terms; (c) your violation of any applicable law, rule, or regulation (including without limitation any communications or data privacy law); or (d) your User Content. This indemnification obligation includes, without limitation, claims arising from third parties (such as recipients of your communications, owners of content, or government/regulatory authorities). RevOps AI reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in such case, you agree to cooperate with our defense of those claims. You shall not settle any claim requiring indemnification under this Section 10 in a manner that imposes any obligation or liability on RevOps AI without our prior written consent. Your indemnification and defense obligations will survive the termination of these Terms and your use of the Services.

11. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. This Section is referred to as the “Arbitration Agreement.” It requires you to arbitrate certain disputes and claims with RevOps AI and limits the manner in which you can seek relief from us, including a class action waiver.

11.1 Initial Dispute Resolution: Most disputes can be resolved without resort to litigation or arbitration. You agree to first try in good faith to resolve any dispute, claim, or controversy you have with RevOps AI arising out of or relating to these Terms or the Services (a “Dispute”) by contacting RevOps AI at legal@revops.ai or at the mailing address in the Notices section (Section 14.6), and providing a written description of your claim. Both you and we shall use good faith efforts to settle any Dispute through consultation and negotiations within 30 days from the date the written notice of Dispute is received (the “Informal Resolution Period”). If the Dispute is not resolved within 30 days, either party may proceed to initiate arbitration as set forth below.

11.2 Agreement to Arbitrate: Except for the limited exceptions set forth in Section 11.6 below, you and RevOps AI agree that any Dispute (defined above) shall be finally resolved by binding arbitration on an individual basis, rather than in court. This Arbitration Agreement is governed by the U.S. Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) and evidences a transaction in interstate commerce. This Arbitration Agreement applies to you and RevOps AI, and to any respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Services.

11.3 Arbitration Procedures: The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, the AAA Consumer Arbitration Rules, in effect at the time the arbitration is initiated, except as modified by this Section. If the AAA is unavailable or unwilling to administer the proceeding, the parties will agree on an alternative arbitral forum with similar rules. The seat or location of the arbitration shall be in the State of Delaware, unless you and RevOps AI mutually agree on a different location or a telephonic/video/electronic hearing. At your election, for claims of $10,000 or less, you may choose whether the arbitration will be conducted in person, by telephone, or based only on written submissions. The arbitration will be decided by a single, neutral arbitrator. Arbitrator selection shall be conducted in accordance with AAA rules. The arbitrator is bound by these Terms.

11.4 Authority of Arbitrator: The arbitrator shall have exclusive authority to resolve any Dispute, including any issue relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement or any claim that all or part of this Arbitration Agreement is void or voidable. The arbitration shall be conducted in English. The arbitrator shall have the authority to grant any remedy that would otherwise be available in court, provided that the arbitrator’s authority is limited to you and RevOps AI alone, except as otherwise specifically stated herein. The arbitrator shall issue a written reasoned decision explaining the award and the findings and conclusions on which it is based. The arbitrator’s award shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.

11.5 Arbitration Costs: Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. RevOps AI will reimburse your portion of the AAA fees for claims totaling less than $10,000 unless the arbitrator determines your claims are frivolous or brought in bad faith. RevOps AI will not seek attorneys’ fees or expenses from you in the arbitration, even if permitted under applicable law, unless the arbitrator determines that your claim was frivolous or brought in bad faith (in which case the arbitrator may award attorneys’ fees to the extent permitted by law). Each party shall bear its own attorneys’ fees unless otherwise awarded by the arbitrator under applicable law.

11.6 Exceptions to Arbitration: Notwithstanding the foregoing, either party may choose to pursue a Dispute in court and not by arbitration if the Dispute qualifies for resolution in a small claims court of competent jurisdiction (provided the claim remains on an individual, non-class basis). In addition, either party may bring a lawsuit solely for temporary or preliminary injunctive relief to stop unauthorized use or abuse of the Services, or infringement of intellectual property rights, in a court of competent jurisdiction. Such court shall have the power to maintain the status quo pending arbitration, and the parties agree that seeking such relief shall not waive or breach the arbitration requirement.

11.7 Class Action Waiver: ALL DISPUTES MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS ONLY. YOU AND REVOPS AI WAIVE ANY RIGHT TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, REPRESENTATIVE ACTION, COLLECTIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION, whether in arbitration or in court. No arbitration or proceeding will be combined with another without the prior written consent of all parties. If this class action waiver is found to be unenforceable, then the entirety of the Arbitration Agreement (except for this sentence) shall be null and void, and the Dispute will be decided in court (with class action rights preserved).

11.8 Waiver of Jury Trial: IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND REVOPS AI WAIVE ANY RIGHT TO A JURY TRIAL. That is, in any court proceeding both parties unconditionally waive any right to trial by jury in any Dispute between them. If not enforceable, this waiver shall be severable from the rest of this Section.

11.9 30-Day Opt-Out Right: You have the right to opt out of the binding arbitration and class action waiver provisions in this Section 11 by notifying RevOps AI in writing within 30 days of first accepting these Terms. To opt out, you must send an email to legal@revops.ai or a letter to the address in Section 14.6 (Notices), with the subject line “Arbitration Opt-Out” and your full name and account email address in the body. If you timely opt out of arbitration, the class action waiver in Section 11.7 will not apply to you. Opting out of this Arbitration Agreement will not affect any other provisions of these Terms.

11.10 Severability: Except as provided in Section 11.7 above, if any portion of this Arbitration Agreement is found unenforceable by a court of competent jurisdiction, that portion shall be severed, and the remainder of this Section 11 shall continue in full force and effect.

11.11 Continuing Effect: This Section 11 (Arbitration Agreement) shall survive termination of your relationship with RevOps AI.

12. Governing Law and Venue

12.1 Governing Law: These Terms and any dispute arising out of or related to them or the Services will be governed by the laws of the State of Delaware, U.S.A., without regard to its conflict of laws principles. However, the Federal Arbitration Act governs the interpretation and enforcement of the Arbitration Agreement in Section 11 (to the extent applicable).

12.2 Venue for Litigation: Subject to the Arbitration Agreement above, any legal action or proceeding arising under these Terms that is permitted to proceed in court shall be brought exclusively in the state or federal courts located in the State of Delaware, and each party consents to the personal jurisdiction and venue of those courts. You and RevOps AI agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13. Class Action Waiver (Conspicuous)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND REVOPS AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. (This provision is repeated here for emphasis. It is also covered in Section 11.7 above.) Unless both you and RevOps AI expressly agree in writing, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

14. Miscellaneous

14.1 Entire Agreement: These Terms (together with any Additional Terms, order forms, or agreements incorporated by reference, including the Privacy Policy) constitute the entire agreement between you and RevOps AI regarding the Services, and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No amendment or waiver of any portion of these Terms will be binding on RevOps AI unless in writing and signed by an authorized representative of RevOps AI, or posted by RevOps AI to the Services (in the case of an update of these online Terms as permitted herein).

14.2 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect. The parties will in good faith negotiate a valid and enforceable provision that is as similar as possible to the unenforceable provision.

14.3 Assignment: You may not assign or transfer these Terms or any of your rights or obligations hereunder, in whole or in part, without RevOps AI’s prior written consent. Any attempted assignment in violation of this Section will be null and void. RevOps AI may freely assign or transfer these Terms (in whole or part) as part of a corporate reorganization, merger, acquisition, sale of assets, or by operation of law, or otherwise at its discretion. These Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.

14.4 No Waiver: The failure of either party to enforce any provision of these Terms will not constitute a present or future waiver of such provision nor limit the party’s right to enforce such provision at a later time. All waivers by RevOps AI must be express and in writing to be effective.

14.5 Relationship of Parties: You and RevOps AI are independent contracting parties. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. You have no authority to assume or create any obligation for or on behalf of RevOps AI, whether express or implied, and you shall not attempt to bind RevOps AI to any contract.

14.6 Notices: Official notices to RevOps AI (such as legal notices, breach notifications, or indemnifiable claims) must be sent in writing to: RevOps AI, Inc., Attn: Legal Department, 2261 Market Street, STE 85248, San Francisco, CA 94114, USA, with a copy emailed to legal@revops.ai. We may update our notice address by posting a notice on our website or via the Services. We will send official notices to you via email to the address associated with your account, or via written communication to any address you have provided. You are responsible for keeping your contact information current. All notices shall be deemed given: (a) if by email, when the email is sent (provided no bounce or error message is received); or (b) if by overnight courier or postal mail, when delivered or upon attempted delivery if acceptance is refused.

14.7 Force Majeure: RevOps AI will not be liable for any delay or failure to perform its obligations (except payment obligations) under these Terms due to events outside its reasonable control, including but not limited to acts of God, natural disasters, strikes, war, acts of terrorism, riots, government actions, internet or telecommunication failures, power outages, or other force majeure events.

14.8 Export Compliance: The Services may be subject to export control and economic sanctions laws of the United States or other jurisdictions. You agree to comply with all such laws and not to export, re-export, or transfer any part of the Services in violation of applicable export laws (including to any embargoed or sanctioned countries, individuals, or entities as identified by the U.S. government).

14.9 U.S. Government Users: If you are a U.S. federal government end user, the Services are provided as a “commercial item” as that term is defined at 48 C.F.R. 2.101, and any use of the Services by the government constitutes acknowledgment of our proprietary rights in the Services.

14.10 No Third-Party Beneficiaries: There are no third-party beneficiaries to these Terms; this agreement is solely between you and RevOps AI. However, affiliates of RevOps AI and RevOps AI’s and your respective successors and permitted assigns are deemed express third-party beneficiaries of the provisions of these Terms relating to arbitration and class action waiver (Section 11).

14.11 Contact Information – Security and Support: For security vulnerability reports or related security notices, please email security@revops.ai. We encourage responsible disclosure of security issues. For billing questions, contact billing@revops.ai as noted in Section 6.4. For general support or inquiries, you may contact us at support@revops.ai or through any support portal provided. We will use commercially reasonable efforts to respond to support requests in a timely manner, but we do not guarantee any specific response times unless otherwise agreed in writing.

14.12 Headings and Interpretation: Section headings in these Terms are for convenience only and have no legal or contractual effect. Words like “including” shall be interpreted to mean “including without limitation.” Any ambiguity in these Terms shall not be construed against the drafter.

15. Definitions

“Telemarketing” means promoting goods/services via unsolicited calls, texts, or messages to recipients without valid, prior consent, including campaigns requiring prior express written consent under applicable law. “Transactional Message” means a message that facilitates or confirms a consensual transaction or service (e.g., receipts, OTPs, support replies). “Opt-In/Consent” means a recipient’s freely given, specific, informed permission (and, where required, written permission) to receive messages from a clearly identified sender via a stated channel. “Quiet Hours” are legally or carrier-mandated times when marketing messages may not be sent based on recipient local time. “Global Suppression List” means an organization-wide list that prevents further messaging to opted-out recipients across all numbers/senders. “Client” means a third party on whose behalf an Agency uses the Services under Section 4.10. “Agency” means an entity (e.g., agency, consultant, reseller) that operates the Services on behalf of one or more Clients pursuant to Section 4.10.

By using the Services, you acknowledge that you have read, understood, and agree to all of the above terms and conditions. If you have any questions about these Terms, please contact us at legal@revops.ai.